Shipping Policy

We ship to the United States, Canada, the United Kingdom, and Australia.

 

Processing Time

All orders are processed within 1 to 3 business days of being placed. You will receive a confirmation email with your tracking number as soon as your order ships.

 

Estimated Delivery Times

United States: 10 to 15 business days
Canada: 12 to 16 business days
United Kingdom: 10 to 14 business days
Australia: 12 to 16 business days

These are estimates from the time your order ships. Occasional delays may occur due to customs clearance, carrier delays, or peak season volumes.

Please note that during Q4 (October to December), delivery times may be longer than usual due to high shipping volumes globally.

 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow 1 to 2 business days for tracking information to update after receiving your shipping confirmation.

 

Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at hello@getcryoglow.com with your order number and we will look into it right away.

 

Lost Orders

If your order shows as delivered but you have not received it, please check with neighbours and your local post office first. If you still cannot locate your package, contact us within 7 days of the marked delivery date and we will work to resolve it.

 

Things Outside Our Control

Once an order leaves our fulfillment center, delivery timeframes are managed by the carrier. We are not responsible for delays caused by carrier issues, weather, or customs processing. We will always do our best to help resolve any issues that arise.

 

Contact Us

Email hello@getcryoglow.com with your order number and we will respond within 1 business day.